Social media monitoring tools – do you really need to go premium?

I’ve been asked a few times about my media/social media monitoring and have shared some stuff, so thought I’d just post it here! I use a suite of free tools to do our mainstream and social media monitoring tools. That being said, I’ve looked into a few services (they all give excellent demos and free trial periods, Read more about Social media monitoring tools – do you really need to go premium?[…]

How to help someone use social media

(This article is adapted (well, really a couple of words were searched and replaced somewhat cheekily, but I think with good, timely, relevant effect!) from this page, which was adapted from The Network Observer. Copyright 1996 by Phil Agre.) Social Media people are fine human beings, but they do a lot of harm in the Read more about How to help someone use social media[…]

Social Media for Social Service Organizations – ideas for a series

Much of what is written by and for nonprofits around the use of technology and social media focuses on charitable (read: fundraising and donor relations) strategies and cause marketing. What’s missing is how technology can be used as an incredible tool for client service. I find it’s a topic that doesn’t get talked or written Read more about Social Media for Social Service Organizations – ideas for a series[…]