Technology in Human Services - digital equity and virtual care

TiHS Episode 27: Somerset West Community Health Centre – digital equity & virtual care

Welcome to episode 27 of the Technology in Human Services podcast. In this episode, I’m chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.

TiHS-Episode-26-Omar-Yaqub-IFSSA

TiHS Episode 26: Omar Yaqub – building a better intake system

Welcome to episode 26 of the Technology in Human Services podcast. In this episode, I’m chatting with Omar Yaqub of the Islamic Family & Social Services Association in Edmonton. Omar and his team are re-envisioning a modern intake system for the social services sector that leverages technology, including machine learning and predictive analysis. You know, the promise of tech – prompting you with questions or suggestions as you use technology. On the surface it looks like a tech project, but it is much more than that.

TiHS-Episode-25-Anesh-Daya

TiHS Episode 25: Anesh Daya – innovation in ESL

Welcome to Episode 25 of the Technology in Human Services Podcast. In this episode I’m chatting with Anesh Daya, Edupreneur, ESL Disruptor, and Chief Innovation Officer of On the Spot Language, an Experiential Language Learning Program that guides and coaches English as a Second language learners to become independent language learners.

TiHS_Episode_24_measuring_virtual_service_delivery

TiHS Episode 24: How do I know my transition to virtual service delivery is effective?

Welcome to Episode 24 of the technology and Human Services podcast. This episode is recording of a panel I moderated recently focused on measuring virtual service delivery for the newcomer Strategy Group. Manjeet Dhiman from ACCES Employment was on the panel along with Jason Shim from Pathways to Education Canada, and Lawrence Murphy from Worldwide Therapy Online.

TiHS-Episode-23-Dave-Montague-Carrie-Moody

TiHS Episode 23: Carrie Moody & Dave Montague – 211, the essential service you don’t know enough about

Welcome to episode 23 of the Technology in Human Services podcast. In this conversation I’m speaking with Dave Montague and Carrie Moody from Findhelp Information Services in Toronto. Among other things, they manage the 211 service in the Greater Toronto Area.

TiHS Episode 22 - Abby David

TiHS Episode 22: Abby David – collaboration during a pandemic

Earlier this Summer I learned that the New Brunswick Multicultural Council (NBMC) had been doing some innovative coordinating work with member agencies after everyone pivoted to remote work. I was curious about their work with member agencies to develop policies and tools and share best practices. In this conversation Abby David shares how NBMC worked together as a provincial sector and what the fruits of that work have been.

TiHS-Episode-21-Laura-Mannix

TiHS Episode 21: Laura Mannix – innovation is in our sector’s DNA

Laura Mannix is the Director of Community Development at DIVERSEcity Community Resources Society. I spoke with Laura to talk about her work bringing social innovation culture into her organization, as well as how DIVERSECity has been able to pivot remotely. We talk about what all of that has meant for the kind of community work that they do and how it relates to newcomer and community engagement as well.

TiHS-Episode-20-Hope-Nestor

TiHS Episode 20: Hope Nestor – data-driven community services and inclusion

Welcome to episode 20 of the Technology in Human Services Podcast. Be data driven. Make your decisions based on data. We’ve all heard the platitudes. And data is something that the immigrant and refugee-serving sector has huge amounts of, and does very little with. In 2017, the Toronto East Quadrant Local Immigration Partnership started looking into changing that.