Podcast logo with text indicating episode with Lucia Harrison

TiHS Episode 44: Lucia Harrison – getting hybrid services and work right is a whole organization effort

Welcome to episode 44 of the Technology in Human Services podcast. In this episode I chat with Lucia Harrison, CEO of the Kitchener-Waterloo Multicultural Centre about her experiences transitioning to hybrid services and a hybrid workplace that includes a 4-day work week. The effort, and it took a great effort, resulted in a 95% satisfaction rate from staff, particularly when it came to improved work-life balance. All organizations are going through this change, trying to figure it out, trying to find the right mix. Lucia has many lessons to share. Lessons you can implement in your organization.

Technology in human services podcast episode image with stick person sitting at computer

TiHS Episode 43: Sampada Kukade – what can digital transformation look like if you have support

Welcome to Episode 43 of the technology and human services podcast. In this episode, I’m speaking with Sampada Kukade from Skills for Change, a Toronto based settlement and employment organization that is no stranger to technology innovation. Even organizations who are large and growing such as Skills for Change still need support in their digital transformation. Learn about their participation in the Charity Growth Academy.

Podcast logo with text on it

TiHS Episode 42: Lisa DeGara – a much needed Newcomer rural perspective on digital inclusion

Welcome to episode 42 of the Technology in Human Services podcast. In this episode, I chat with Lisa DeGara, Manager, Small Centres at Action for Healthy Communities in Alberta. The work she and her colleagues are doing in rural communities and how our sector’s shift to hybrid services is important for us to discuss and ensure is taken into account in digital inclusion work in our sector.

Podcast episode logo

TiHS Episode 40: Agnes Thomas – focus on the humanity behind digital transformation

Welcome to episode 40 of the Technology in Human Services podcast. In this episode, I speak with Agnes Thomas, Executive Director of Catholic Crosscultural Services. Agnes has led Catholic Crosscultural through a digital transformation that started before, but certainly accelerated during the pandemic. 

Podcast episode logo

TiHS Episode 37: Charles Buchanan – overcoming technology poverty

Welcome to episode 37 of the Technology in Human Services podcast. In this episode I speak with Charles Buchanan. We discussed what technology poverty is and then took a deep dive into cybersecurity and the pressing need for nonprofits to get Enterprise Risk Management right.

Podcast episode logo

TiHS Episode 36: Alexander Lapa – how you can use a CRM to further your work

Welcome to episode 36 of the Technology in Human Services podcast. In this episode I speak with Alexander Lapa. You’ve heard about CRMs (Customer or Constituent Management Systems). You may have one at your organization. But few of us use them to their full potential. If you’re interested but unsure about the place a CRM can fit into your work, I think you’ll find this a useful and practical conversation.