Welcome to episode 20 of the Technology in Human Services Podcast. Be data driven. Make your decisions based on data. We’ve all heard the platitudes. And data is something that the immigrant and refugee-serving sector has huge amounts of, and does very little with. In 2017, the Toronto East Quadrant Local Immigration Partnership started looking into changing that.
Welcome to episode 19 of the Technology in Human Services podcast. In this episode, I chat with Victoria Esses.
In this episode, I’m so excited to welcome Lawrence Murphy back to the podcast. Lawrence is a pioneer in cyber counselling in Canada.
In this interview, I surface conversations I’ve been having with Chris Friesen of ISSofBC. We talk at what settlement work looks like now, during a pandemic. What are the opportunities the sector needs to seize? What does the funder need to understand? What do we need to understand about the digital divide and digital literacy of the newcomers and communities we serve? And more.
It’s useful to understand how your clients look for, find, assess and act on information. In this interview, U of T Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.
You’ve likely been inundated with articles, tips, courses, webinars and more about working virtually. I’ve shared a lot of those materials.
Within my network, when I saw Roxana share that she’s been getting lots of requests for tips about how to work virtually, I thought we should chat.
In this interview, Jennifer Chan of North York Community House talks about how she quickly decided to move an upcoming design lab online with her team of facilitators and twenty youth researchers.
Welcome to season 2 of the Technology in Human Services podcast! This is a recording of a presentation I recently made at a technology/professional development day with CSAE Trillium.
In this episode, I spoke with Marc-André Séguin, an immigration lawyer with the firm Exeo, in Montreal. Earlier this year, Marc-André launched the first immigration chatbot in Canada. Immigration Virtual Assistant, or IVA, is a Facebook Messenger-based chatbot.
I asked Madison what it’s like to shift from a predominantly in-person service culture to an online-only service. She provides a refreshingly candid overview of some of the challenges they faced.