Five good ideas for remote client service work
Many thanks to Maytree for asking me to participate in their “Five Good Ideas: Home Office Series.” I presented five good ideas for remote client service work.
Category: Online Service
The now & future of settlement work – a couple of new reports
Two reports came out within the past week which I have had the pleasure of being part of. They’re both about the now and future of the immigrant and refugee-serving sector. I hope you find some time to read them.
Short- and long-term supports for agencies during and after COVID-19
“You’re not ‘working from home’; you’re trying to get some work done while confined to your home during a crisis.”
Survey: immigrant and refugee-serving sector experience with your shift to remote/digital work. How are you?
So often we don’t focus on the helpers. I think it’s important to do that now and always. Immigrant and refugee-serving organizations have suddenly started working and serving clients remotely. So we quickly created a sector survey to check in with workers and leadership during this time of everyone suddenly moving to remote/digital work.
Remote work – doing it, managing it, trusting it
The immigrant and refugee-serving sector is starting to close offices. That means remote work. You are likely to start moving your teams to remote work very soon, if not already. You can learn from others.
Is your organization ready for a pandemic?
This is about being prepared for the conditions a pandemic or other emergency community-wide lock-down that could happen. It’s about asking yourself if you and your organization are ready. Where might digital transformation fit?
Digital transformation in settlement services
This webinar focused on enabling service transformation through digital transformation.
WTF (What’s the Future) of Settlement Work – this week a cybersecurity and encryption
On the organizational side, you work with your clients’ personal identifiable information. You know that it should be kept under lock and key in your office, but what does that mean online?
Apps for human services – a review of Chalmers bot
You likely have seen some news about a new app to help people experiencing homelessness in Toronto find and access services – Chalmers Bot. It’s a great story. I decided to dive in and try it out. Here’s my assessment, along with a screen-cast of me using Chalmers. I think you should try it out.
Social work in the digital age: secure tech tools for social good
This research looks at how new technologies can increase mobility and efficiency in the field of social work, while keeping data secure. Harnessing these efficiencies is a chance to focus resources on vital in-person services for clients.