Power searching on 211Ontario – because you should know how

When it comes to I&R, one of the sites you should be using frequently, and as a power user, is your local 211 site. But, 211 sites are not always the most user friendly. You might find search results a bit confusing, or are unsure how to start, etc. We created a screen cast walking course participants through the 211Ontario site.

What knowledge, skills and attitudes do settlement workers need in the digital era?

At a workshop last year, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn’t much overlap between groups. This suggests the richness of human service work, as well as its complexity.

TiHS Episode 10: Renee Black – providing new tools for human service workers & their clients

In March of this year, PeaceGeeks was one of the winners of the Google Impact Challenge. They took home $750,000 to bring their “Services Advisor” mobile app/system to Canada (previously used in Jordan with UNHCR) focused on connecting newcomers to Canada with services, including service tracking, etc.

TiHS Episode 9: Heidi Fuentes – online service doesn’t mean losing the personal touch, it enhances it

In this episode, I talk with Heidi Fuentes, Online Services Program Manager at COSTI Immigrant Services. I learned a lot from Heidi about what it takes to move existing services online to meet the needs of clients who many never set foot in your offices. COSTI’s success is a great example for all human service organizations about what is possible, and desirable, when looking at online service. She shares many lessons and insights about what it took to make COSTI’s services successful. 

Episode 8: Joséphine Goube – where civic tech can provide solutions for nonprofits

In this episode, I’m talking with Joséphine Goube, Chief Executing Officer of Techfugees. In our conversation, I explore what Techfugees does and what they’re learned acting at the intersection of technology developers and human service providers. Joséphine shares a number of important insights for any civic techies or human service workers looking to collaborate to provide technology-based services or information solutions for refugees, and other vulnerable populations.

Episode 7: Lawrence Murphy – foundations of cyber counselling

In this episode, I’m so excited to bring you Lawrence Murphy, a pioneer in cyber counselling in Canada. Together, we explorethe foundations of cyber counselling, what an organization really needs to think about before moving into this space, why it’s just as effective for clients (but, not all clients), and some future trends in online counselling/services.

Podcasting 101. Or, well, how I do it, anyway…

I was recently asked by someone about the mechanics of how I do my podcast and thought it would be worthwhile to share with you. Hopefully, if you’re thinking of starting a podcast, you’ll find it useful. I’m trying to do it on the cheap, to show nonprofits that you don’t really need to invest much to make it work.