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TiHS Episode 44: Lucia Harrison – getting hybrid services and work right is a whole organization effort

Welcome to episode 44 of the Technology in Human Services podcast. In this episode I chat with Lucia Harrison, CEO of the Kitchener-Waterloo Multicultural Centre about her experiences transitioning to hybrid services and a hybrid workplace that includes a 4-day work week. The effort, and it took a great effort, resulted in a 95% satisfaction rate from staff, particularly when it came to improved work-life balance. All organizations are going through this change, trying to figure it out, trying to find the right mix. Lucia has many lessons to share. Lessons you can implement in your organization.

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TiHS Episode 43: Sampada Kukade – what can digital transformation look like if you have support

Welcome to Episode 43 of the technology and human services podcast. In this episode, I’m speaking with Sampada Kukade from Skills for Change, a Toronto based settlement and employment organization that is no stranger to technology innovation. Even organizations who are large and growing such as Skills for Change still need support in their digital transformation. Learn about their participation in the Charity Growth Academy.

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TiHS Episode 42: Lisa DeGara – a much needed Newcomer rural perspective on digital inclusion

Welcome to episode 42 of the Technology in Human Services podcast. In this episode, I chat with Lisa DeGara, Manager, Small Centres at Action for Healthy Communities in Alberta. The work she and her colleagues are doing in rural communities and how our sector’s shift to hybrid services is important for us to discuss and ensure is taken into account in digital inclusion work in our sector.