How can you serve your clients while you’re sleeping?
No. Technology can’t replace you. Yes, technology can help you create more impact on your clients, make you more effective and efficient.
Author: marcocampana
CERIS Panel: Whither Immigration and Settlement in Ontario?
On March 14th, the Centre of Excellence for Research on Immigration and Settlement (CERIS) hosted a public event with a panel to take stock of our progress in the immigrant and refugee-serving sector.
WTF (What’s the Future) of Settlement Work 5: technology & innovation for the public interest
Welcome to the fifth edition of WTF (What’s the Future) of Settlement Work! (Thanks for subscribing! As always, I’d love your feedback. All you need to do is hit reply and let me know what you liked, didn’t like, what you’d like to see that’s not here, etc. I hope you find this week’s edition Read more about WTF (What’s the Future) of Settlement Work 5: technology & innovation for the public interest[…]
WTF (What’s the Future) of Settlement Work 4 – more about how digital capacity is all about being human
Welcome to the fourth edition of WTF (What’s the Future) of Settlement Work, where digital capacity continues to be all about being human.
WTF (What’s the Future) of Settlement Work 3 – digital capacity is all about being human
Welcome to the third edition of WTF (What’s the Future) of Settlement Work, where digital capacity is all about being human.
Misinformation – what it is and what you need to do to be ready for it
Every day there is something new that comes on my radar. Just as I think I’m going to share a course or workshop or recorded webinar I’ve come across in the past, a really great resource drops into my lap. Timely, important information. Here’s what I discovered today!
Interesting digital programs/projects in the immigrant and refugee-serving sector
As part of some work I’ve been doing, I’m collecting links to interesting digital programs and projects in the immigrant and refugee-serving sector. I definitely don’t have them all, but I’m up to 67 projects so far. Please add yours, or something you know about if you don’t see it!
WTF (What’s the Future) of Settlement Work – everything is connected!
Welcome to the second edition of WTF (What’s the Future) of Settlement Work, where we explore all the connections!
Understanding the information seeking practices of newcomers
It’s useful to understand how your clients look for, find, assess and act on information. In this video, Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.
The frictionless user experience is not yet so frictionless
There will increasingly be a push for immigrant and refugee-serving agencies to provide frictionless service to newcomers. It’s going to come. We should be aware of and planning for it.