I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services.
From strategy to implementation, I can help your organization move forward to make better use of online technology in your service delivery.
Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.
Writing | Editing | Research
Need some web content? Looking for someone to interview and profile an influencer in your network?
My name is Marco and I work as a Communications Strategist for the social services sector, primarily focused on agencies providing services to immigrants/refugees. I've worked in a variety of non-profit sectors, including newcomer settlement, employment services, information and referral and community-based technology projects. I currently help nonprofit staff harness the communications & network potential of web and social media in their work. I can help you develop and implement the strategy you need to move your services online effectively, securely, centred on your clients.
Thoughts and articles
“Release the Kraken” generally means unleashing a massive and fearsome beast, wreaking chaos and destruction on anything in its path. Implementing technology in your organization has probably felt like that. It doesn’t have to.
This recent webinar provided a useful overview of activity happening in Western Canada, how it’s being coordinated and managed, and where there is some evaluation being done.
We all need to be digitally literate. Nonprofit manager or Director need a different kind of literacy than the staff actively using social media for your organization. A new course can help.
This presentation is from 2008. However, I still use these core principles in my own work, and in my consulting work with social service non-profits and charities.
In Tell Everyone: How the Stories We Share Shape What We Know and Why It Matters, author Alfred Hermida explores how social media has the potential to be revolutionary in all aspects of our lives, “if we take the trouble to discover why people share and with whom.”
Pathways to Prosperity recently held their annual conference. I participated in a panel discussing Use of Technology by the Settlement Sector.
Imagine getting updated as soon as information you need/want is published. Someone you follow finds a cool link, writes a great post, an article that mentions your organization is published, you’re mentioned in the news… With RSS feeds, as soon as the content you’re interested in is published, it’s shared with you.
A recording of a MyCharityConnects conference workshop I did in 2009. Wow, that seems like a long time ago. But, still totally relevant.
In June 2000, I was part of a discussion looking at what our community might look like in 20 years. I think what I said still fits for today and how we should approach technology in our work in social and human services.
When it comes to technology use, immigrants to Canada are well ahead of settlement agencies. It’s a reality the sector needs to face. Organizations can and need to incorporate technology more effectively to serve their clients.