Tech in Human Services
I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services. Check out my podcast, become a guest!
From strategy to implementation, I can help your organization move forward to make better use of online technology in your service delivery.
Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.
Writing | Editing | Research
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My name is Marco and I work as a Communications Strategist for human service organizations, with a focus on digital strategy and online services. I'm mainly focused on agencies providing services to immigrants/refugees. But, I've worked in a variety of non-profit sectors, including employment services, information and referral and various community-based technology projects. I can help you harness the communications & network potential of web and social media in your work. I can help you develop and implement the strategy you need to move your services online effectively, securely, centred on your clients. You're probably not interested in geeking out on tech. Technology and social media are a means to an end. You probably care about the end. This is reasonable. Let's talk. It'll be fun. And useful. I promise. :-)
Thoughts and articles
Strategy, strategy, strategy. That’s what you’ll hear when you read any good social media or technology in human service article. It’s an essential piece of getting started, doing it well, learning from your forays into technology use, and refining your approach.
In March of this year, PeaceGeeks was one of the winners of the Google Impact Challenge. They took home $750,000 to bring their “Services Advisor” mobile app/system to Canada (previously used in Jordan with UNHCR) focused on connecting newcomers to Canada with services, including service tracking, etc.
In Canada and the United States, most human service workers work in unregulated professions, such as immigrant settlement work and employment support professionals. You can turn to the Social Work field for useful standards, guidelines and protocols.
We already know that technology and social media, including pre-arrival services, are useful in client service. Getting into post-arrival, diaspora, uses of technology is also important to look at. But, what do we really know and understand about immigrant information seeking habits and technology use in human services?
TiHS Episode 9: Heidi Fuentes – online service doesn’t mean losing the personal touch, it enhances it
In this episode, I talk with Heidi Fuentes, Online Services Program Manager at COSTI Immigrant Services. I learned a lot from Heidi about what it takes to move existing services online to meet the needs of clients who many never set foot in your offices. COSTI’s success is a great example for all human service organizations about what is possible, and desirable, when looking at online service. She shares many lessons and insights about what it took to make COSTI’s services successful.
In this episode, I’m talking with Joséphine Goube, Chief Executing Officer of Techfugees. In our conversation, I explore what Techfugees does and what they’re learned acting at the intersection of technology developers and human service providers. Joséphine shares a number of important insights for any civic techies or human service workers looking to collaborate to provide technology-based services or information solutions for refugees, and other vulnerable populations.
In this episode, I’m so excited to bring you Lawrence Murphy, a pioneer in cyber counselling in Canada. Together, we explorethe foundations of cyber counselling, what an organization really needs to think about before moving into this space, why it’s just as effective for clients (but, not all clients), and some future trends in online counselling/services.
Welcome to Episode 6 of the Technology in Human Services podcast! In this episode, I’m speaking with Fei Tang, who helped create and run CultureLink’s very successful Massive Open Online Course/Community (MOOC).
I was recently asked by someone about the mechanics of how I do my podcast and thought it would be worthwhile to share with you. Hopefully, if you’re thinking of starting a podcast, you’ll find it useful. I’m trying to do it on the cheap, to show nonprofits that you don’t really need to invest much to make it work.
Today is Information and Referral (I&R) Day. If you work in immigrant and refugee settlement, information and referral is a key part of how you serve your clients. We should all be well trained I&R service providers. But, not everyone gets the same information. So, here’s some referral.