Technology in Human Services
I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services. Check out my podcast, become a guest!
From strategy to implementation, I can help your organization move forward to make better use of online technology in your service delivery.
Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.
Writing | Editing | Research
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My name is Marco and I work as a Communications Strategist for the social services sector, primarily focused on agencies providing services to immigrants/refugees. I've worked in a variety of non-profit sectors, including newcomer settlement, employment services, information and referral and community-based technology projects. I currently help nonprofit staff harness the communications & network potential of web and social media in their work. I can help you develop and implement the strategy you need to move your services online effectively, securely, centred on your clients.
Thoughts and articles
In this episode, I’m so excited to bring you Lawrence Murphy, a pioneer in cyber counselling in Canada. Together, we explorethe foundations of cyber counselling, what an organization really needs to think about before moving into this space, why it’s just as effective for clients (but, not all clients), and some future trends in online counselling/services.
Welcome to Episode 6 of the Technology in Human Services podcast! In this episode, I’m speaking with Fei Tang, who helped create and run CultureLink’s very successful Massive Open Online Course/Community (MOOC).
I was recently asked by someone about the mechanics of how I do my podcast and thought it would be worthwhile to share with you. Hopefully, if you’re thinking of starting a podcast, you’ll find it useful. I’m trying to do it on the cheap, to show nonprofits that you don’t really need to invest much to make it work.
Today is Information and Referral (I&R) Day. If you work in immigrant and refugee settlement, information and referral is a key part of how you serve your clients. We should all be well trained I&R service providers. But, not everyone gets the same information. So, here’s some referral.
This episode is part 2 of a look at how the City of San Gabriel transformed its community outreach and engagement with local Chinese-language residents. In this episode, I speak to Walter Yu about how his simple idea became the foundation for the City of San Gabriel, and others, including local police departments, to change how they connected with Chinese-language residents.
In this episode, I explore the idea of going to where your audience is and connecting with them there. For most nonprofits, getting on social media tends to mean setting up a Facebook page, Twitter account, maybe LinkedIn and Instagram. Many do it even before figuring out if their audience or clients are there. But, what if the people you’re really trying to connect and engage with aren’t on those platforms? What if they’re not even speaking English (or your native language)?
In this episode, I wanted to explore the human service worker side of things. If we’re going to talk about technology in human services, we can’t leave the service agencies and workers out. To be aspirational is great. But, what does it take to make it work, practically, day to day?
On this episode, I’m talking with Jason Shim. Jason’s a connector, an innovator with an insatiable curiosity. He shares his experience, learning and knowledge freely, humbly, and with insight and analysis.I’m so excited to bring his insights, energy and experience to all of you.
Welcome to my new podcast! I’m going to bring you ideas, initiatives and individuals doing interesting and unique things with technology in their human service work.
“Release the Kraken” generally means unleashing a massive and fearsome beast, wreaking chaos and destruction on anything in its path. Implementing technology in your organization has probably felt like that. It doesn’t have to.