I'm chairing the Task Group and would love to connect about your experiences, challenges, successes, and ideas to move the sector forward toward digital and hybrid service delivery models. Let's connect so we can learn from your experiences.
The time to make videos is now. You can and should be making videos providing quick and useful information and tips for your clients. It's never been easier to do it and post them online.
Every day there is something new that comes on my radar. Just as I think I'm going to share a course or workshop or recorded webinar I've come across in the past, a really great resource drops into my lap. Timely, important information. Here's what I discovered today!
There will increasingly be a push for immigrant and refugee-serving agencies to provide frictionless service to newcomers. It's going to come. We should be aware of and planning for it.
Many thanks to AMSSA in British Columbia for having me present this workshop to settlement and language workers across the province. I'm definitely not a marketing expert. But, like making technology, or any service choices, it all comes down to being strategic and knowing/understanding your client.
At a workshop last year, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn't much overlap between groups. This suggests the richness of human service work, as well as its complexity.
I recently presented at a workshop focused on innovative outreach approaches and thought I'd share my presentation here. My piece of the morning looked at how technology can help with that outreach.
In Canada and the United States, most human service workers work in unregulated professions, such as immigrant settlement work and employment support professionals. You can turn to the Social Work field for useful standards, guidelines and protocols.
In this episode, I wanted to explore the human service worker side of things. If we're going to talk about technology in human services, we can't leave the service agencies and workers out. To be aspirational is great. But, what does it take to make it work, practically, day to day?
On this episode, I'm talking with Jason Shim. Jason's a connector, an innovator with an insatiable curiosity. He shares his experience, learning and knowledge freely, humbly, and with insight and analysis.I'm so excited to bring his insights, energy and experience to all of you.
