The frictionless user experience is not yet so frictionless
There will increasingly be a push for immigrant and refugee-serving agencies to provide frictionless service to newcomers. It’s going to come. We should be aware of and planning for it.
Tag: social media
Innovative Outreach Strategies to Reach Newcomers
Many thanks to AMSSA in British Columbia for having me present this workshop to settlement and language workers across the province. I’m definitely not a marketing expert. But, like making technology, or any service choices, it all comes down to being strategic and knowing/understanding your client.
What knowledge, skills and attitudes do settlement workers need in the digital era?
At a workshop last year, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn’t much overlap between groups. This suggests the richness of human service work, as well as its complexity.
Innovative Outreach Strategies in the Immigrant Settlement Sector (video recording)
I recently presented at a workshop focused on innovative outreach approaches and thought I’d share my presentation here. My piece of the morning looked at how technology can help with that outreach.
Standards for online service delivery – some useful starting points
In Canada and the United States, most human service workers work in unregulated professions, such as immigrant settlement work and employment support professionals. You can turn to the Social Work field for useful standards, guidelines and protocols.
Episode 3: Dave Montague – exploring the human service worker side of technology
In this episode, I wanted to explore the human service worker side of things. If we’re going to talk about technology in human services, we can’t leave the service agencies and workers out. To be aspirational is great. But, what does it take to make it work, practically, day to day?
Episode 2: Jason Shim – harnessing technology to make a difference in the world
On this episode, I’m talking with Jason Shim. Jason’s a connector, an innovator with an insatiable curiosity. He shares his experience, learning and knowledge freely, humbly, and with insight and analysis.I’m so excited to bring his insights, energy and experience to all of you.
Episode 1: Welcome to the Technology in Human Services podcast!
Welcome to my new podcast! I’m going to bring you ideas, initiatives and individuals doing interesting and unique things with technology in their human service work.
5 Good Ideas for building your services online
This presentation is from 2008. However, I still use these core principles in my own work, and in my consulting work with social service non-profits and charities.
Video: Really Simple Strategies Keeping Track Of Your Organization And Issues Online
A recording of a MyCharityConnects conference workshop I did in 2009. Wow, that seems like a long time ago. But, still totally relevant.