May 29, 2018

CAPC/CPNP Central Zone meeting

Improving communication & collaboration in the age of social media

Thanks for having me at your monthly meeting to talk about communication, social media and serving our clients using technology.

Workshop resources

Here are a number of workshop resources from the session, including slides, documents and links to additional reading and resources.

Presentation slides (for download and embedded for quick viewing): Improving communication & collaboration in the age of social media CAPC/CPNP Central Zone meeting (PDF)

You may be interested in reading articles and podcast episodes on my site related to providing service online.

For immigration source country statistics, and a good overall global and country-by-country perspective of internet, mobile, social and messaging app usage, We are Social’s Global Digital 2018 report is a must read.

Looking to pitch a technology idea at your agency? Let the Nonprofit Service Canvas be your guide.

Websites I mentioned in the early part of my presentation:

Here are some useful starting points to continue your learning:

Additional documents (all in PDF format):

Practical online service resources and guidelines for staff and clients:

Online security and encryption: