Improving communication & collaboration in the age of social media
Thanks for having me at your monthly meeting to talk about communication, social media and serving our clients using technology.
Workshop resources
Here are a number of workshop resources from the session, including slides, documents and links to additional reading and resources.
Presentation slides (for download and embedded for quick viewing): Improving communication & collaboration in the age of social media CAPC/CPNP Central Zone meeting (PDF)
You may be interested in reading articles and podcast episodes on my site related to providing service online.
For immigration source country statistics, and a good overall global and country-by-country perspective of internet, mobile, social and messaging app usage, We are Social’s Global Digital 2018 report is a must read.
Looking to pitch a technology idea at your agency? Let the Nonprofit Service Canvas be your guide.
Websites I mentioned in the early part of my presentation:
- Therapy Online Research Institute
- Kids Help Phone launches texting service in Manitoba
- Woebot
- Babycenter
- Steps to Justice
Here are some useful starting points to continue your learning:
- Beth Kanter
- NonProfit MarCommunity
- TechSoup Canada
- TechSoup
- CanadaHelps
- Idealware
- NetSquared
- Wild Apricot
- NTEN
- Buffer
Additional documents (all in PDF format):
- Case Study – From Phones to Facebook – How to Engage Youth on the Front Lines of Social Media
- Case Study – Using Technology to Help Voices Be Heard 2 – webinars
- Web_2 0_Planning_Worksheet – template
- Technology as a tool to serve your clients – session worksheets
- Canadian Association of Social Workers – Social Media Use and Social Work Practice
- NASW, ASWB, CSWE ,& CSWA Standards for Technology in Social Work Practice
- Unleashing Innovation Using Everyday Technology to Improve Nonprofit Services
Practical online service resources and guidelines for staff and clients:
- Sample newcomer services privacy & security guidelines (PDF)
- Smart phone ACCEPTABLE USE guidelines – draft sample guidelines (PDF)
- Safety Privacy Guideline for clients – mobile apps for service (PDF)
Online security and encryption: