Communications & Digital Strategy Consulting for Immigrant and Refugee-serving Organizations
Tech in Settlement Services
I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services. Check out my podcast, share some research, learn about the Nonprofit Service Canvas!
From strategy to implementation, I can help your organization move forward to make better use of online technology in your service delivery.
Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.
Writing | Editing | Research
Need some web content? Looking for someone to interview and profile an influencer in your network?
My name is Marco. I'm a Communications & Digital Strategist for Immigrant and Refugee-serving organizations in Canada. I focus on digital strategy and online service development. I've worked in a variety of nonprofit sectors, including employment services, Information and Referral, and on various community-based technology projects.Over the past almost 30 years I have worked in some form of newcomer-serving sector communications and digital services, from front-line client service to the first Settlement.Org Content Coordinator. I created and managed the Settlement AtWork site, launching OCASI’s Learn AtWork online learning site for sector workers, and have participated in a number of efforts to enhance sector knowledge mobilization. I led digital/social media strategy work at Maytree, and currently work as a freelance consultant helping agencies harness technology in client service delivery. My current focus is on digital transformation, digital inclusion/equity, demystifying technology in social services/social change, immigration, diversity & inclusion in Toronto. I think technology and social media are a means to an end. You probably care about the end. This is reasonable. :-)
Thoughts and articles
Welcome to Episode 38 of the Technology in Human Services podcast. In this episode I speak with Bo Ning about his role as a Digital Navigator at Immigrant Services Association of Nova Scotia, or ISANS.
Welcome to episode 37 of the Technology in Human Services podcast. In this episode I speak with Charles Buchanan. We discussed what technology poverty is and then took a deep dive into cybersecurity and the pressing need for nonprofits to get Enterprise Risk Management right.
Welcome to episode 36 of the Technology in Human Services podcast. In this episode I speak with Alexander Lapa. You’ve heard about CRMs (Customer or Constituent Management Systems). You may have one at your organization. But few of us use them to their full potential. If you’re interested but unsure about the place a CRM can fit into your work, I think you’ll find this a useful and practical conversation.
Welcome to episode 35 of the Technology in Human Services podcast. In this episode I speak with Meenakshi (Meena) Das. Meena is working on a number of interesting areas around nonprofit technology, but what I wanted to focus on in this conversation is her work around Human-Centric AI.
Welcome to episode 34 of the Technology in Human Services podcast. In this episode I speak with Tim Lockie. Tim has developed a new way to ensure that nonprofits factor people in their technology plans and that’s what we talk about in this conversation, along with a healthy dose of how and why you should become better at making decisions with your own data.
Welcome to episode 33 of the Technology in Human Services podcast. In this episode I speak with Miyuki Fukuma about sector technology development, the need for tech human resources in our sector and how we can actually afford those positions, technology sustainability that impacts how technology is funded, digital communication, and a good chunk of time on accessibility.
I recently came across one of those random “the first 4 words you see in this word scramble are your words for the coming year” or something like that. I saw Connection, Do, Purpose, Power. Those are good. And they resonated with me. So I’m going to think about how they might work for me.
Welcome to episode 32 of the Technology in Human Services podcast. In this episode I chat with Marium Vahed about how service design and innovation thinking can be brought into a nonprofit service setting.
Welcome to episode 31 of the Technology in Human Services podcast. In this episode I chat with Aletheia Délivré about service and human centred design.
Welcome to episode 30 of the Technology in Human Services podcast. In this episode I chat with Cybersecurity professional Kassia Clifford.