Communications Consulting for Immigrant and Refugee-Serving Organizations
Tech in Settlement Services
I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services. Check out my podcast, share some research, learn about the Nonprofit Service Canvas!
From strategy to implementation, I can help your organization move forward to make better use of online technology in your service delivery.
Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.
Writing | Editing | Research
Need some web content? Looking for someone to interview and profile an influencer in your network?
My name is Marco and I work as a Communications Strategist for human service organizations, with a focus on digital strategy and online services. I'm mainly focused on agencies providing services to immigrants/refugees. But, I've worked in a variety of non-profit sectors, including employment services, information and referral and various community-based technology projects. I can help you harness the communications & network potential of web and social media in your work. I can help you develop and implement the strategy you need to move your services online effectively, securely, centred on your clients. You're probably not interested in geeking out on tech. I think technology and social media are a means to an end. You probably care about the end. This is reasonable.
Let's talk. It'll be fun. And useful. I promise. :-)
Thoughts and articles
Welcome to episode 27 of the Technology in Human Services podcast. In this episode, I’m chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.
Welcome to episode 26 of the Technology in Human Services podcast. In this episode, I’m chatting with Omar Yaqub of the Islamic Family & Social Services Association in Edmonton. Omar and his team are re-envisioning a modern intake system for the social services sector that leverages technology, including machine learning and predictive analysis. You know, the promise of tech – prompting you with questions or suggestions as you use technology. On the surface it looks like a tech project, but it is much more than that.
Welcome to Episode 25 of the Technology in Human Services Podcast. In this episode I’m chatting with Anesh Daya, Edupreneur, ESL Disruptor, and Chief Innovation Officer of On the Spot Language, an Experiential Language Learning Program that guides and coaches English as a Second language learners to become independent language learners.
Welcome to Episode 24 of the technology and Human Services podcast. This episode is recording of a panel I moderated recently focused on measuring virtual service delivery for the newcomer Strategy Group. Manjeet Dhiman from ACCES Employment was on the panel along with Jason Shim from Pathways to Education Canada, and Lawrence Murphy from Worldwide Therapy Online.
TiHS Episode 23: Carrie Moody & Dave Montague – 211, the essential service you don’t know enough about
Welcome to episode 23 of the Technology in Human Services podcast. In this conversation I’m speaking with Dave Montague and Carrie Moody from Findhelp Information Services in Toronto. Among other things, they manage the 211 service in the Greater Toronto Area.
Settlement Sector and Technology Task Group – looking for your input/groupe de travail sur le secteur de l’établissement et la technologie – looking for your input
I’m chairing the Task Group and would love to connect about your experiences, challenges, successes, and ideas to move the sector forward toward digital and hybrid service delivery models. Let’s connect so we can learn from your experiences.
I keep seeing new reports and research coming out, as well as platitudes from business leaders about how we don’t harness newcomer talent enough in our labour market, and that we really need to especially given lower immigration numbers during COVID and our existing and coming economic economic crisis and if this sounds like a run-on sentence it is because I’m, like you I’m sure, so sick of hearing the same old same old about labour market barriers to full participation for newcomers and it’s just so blah, blah, blah without action.
Earlier this Summer I learned that the New Brunswick Multicultural Council (NBMC) had been doing some innovative coordinating work with member agencies after everyone pivoted to remote work. I was curious about their work with member agencies to develop policies and tools and share best practices. In this conversation Abby David shares how NBMC worked together as a provincial sector and what the fruits of that work have been.
This afternoon I participated in a World Education Services (WES)-sponsored Twitter chat, with the hashtag #ImmigrantsThrive. I thought I’d share my answers to their questions, along with some resources others shared that I found interesting and useful.
Laura Mannix is the Director of Community Development at DIVERSEcity Community Resources Society. I spoke with Laura to talk about her work bringing social innovation culture into her organization, as well as how DIVERSECity has been able to pivot remotely. We talk about what all of that has meant for the kind of community work that they do and how it relates to newcomer and community engagement as well.