Communications Consulting for Immigrant and Refugee-Serving Organizations
Tech in Settlement Services
I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services. Check out my podcast, share some research, learn about the Nonprofit Service Canvas!
From strategy to implementation, I can help your organization move forward to make better use of online technology in your service delivery.
Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.
Writing | Editing | Research
Need some web content? Looking for someone to interview and profile an influencer in your network?
My name is Marco and I work as a Communications Strategist for human service organizations, with a focus on digital strategy and online services. I'm mainly focused on agencies providing services to immigrants/refugees. But, I've worked in a variety of non-profit sectors, including employment services, information and referral and various community-based technology projects. I can help you harness the communications & network potential of web and social media in your work. I can help you develop and implement the strategy you need to move your services online effectively, securely, centred on your clients. You're probably not interested in geeking out on tech. Technology and social media are a means to an end. You probably care about the end. This is reasonable. Let's talk. It'll be fun. And useful. I promise. :-)
Thoughts and articles
In this interview, I surface conversations I’ve been having with Chris Friesen of ISSofBC. We talk at what settlement work looks like now, during a pandemic. What are the opportunities the sector needs to seize? What does the funder need to understand? What do we need to understand about the digital divide and digital literacy of the newcomers and communities we serve? And more.
Many thanks to Maytree for asking me to participate in their “Five Good Ideas: Home Office Series.” I presented five good ideas for remote client service work.
Two reports came out within the past week which I have had the pleasure of being part of. They’re both about the now and future of the immigrant and refugee-serving sector. I hope you find some time to read them.
“You’re not ‘working from home’; you’re trying to get some work done while confined to your home during a crisis.”
It’s useful to understand how your clients look for, find, assess and act on information. In this interview, U of T Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.
Survey: immigrant and refugee-serving sector experience with your shift to remote/digital work. How are you?
So often we don’t focus on the helpers. I think it’s important to do that now and always. Immigrant and refugee-serving organizations have suddenly started working and serving clients remotely. So we quickly created a sector survey to check in with workers and leadership during this time of everyone suddenly moving to remote/digital work.
You’ve likely been inundated with articles, tips, courses, webinars and more about working virtually. I’ve shared a lot of those materials.
Within my network, when I saw Roxana share that she’s been getting lots of requests for tips about how to work virtually, I thought we should chat.
The immigrant and refugee-serving sector is starting to close offices. That means remote work. You are likely to start moving your teams to remote work very soon, if not already. You can learn from others.
TiHS Episode 14: Jennifer Chan – moving a design lab online when a pandemic closes your organization’s door
In this interview, Jennifer Chan of North York Community House talks about how she quickly decided to move an upcoming design lab online with her team of facilitators and twenty youth researchers.
This is about being prepared for the conditions a pandemic or other emergency community-wide lock-down that could happen. It’s about asking yourself if you and your organization are ready. Where might digital transformation fit?