Communications & Digital Strategy Consulting for Immigrant and Refugee-serving Organizations
Tech in Settlement Services
I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services. Check out my podcast, share some research, learn about the Nonprofit Service Canvas!
Knowledge Mobilization for Settlement
Articles, webinar recordings, thoughts, research summaries, and good ideas in settlement and inclusion. Making information more accessible for you to use in your work.
Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.
Writing | Editing | Research
Need some web content? Looking for someone to interview and profile an influencer in your network? I can help with that.
My name is Marco. I'm a Communications & Digital Strategist for Immigrant and Refugee-serving organizations in Canada. I focus on digital strategy and online service development. I've worked in a variety of nonprofit sectors, including employment services, Information and Referral, and on various community-based technology projects.Over the past almost 30 years I have worked in some form of newcomer-serving sector communications and digital services, from front-line client service to the first Settlement.Org Content Coordinator. I created and managed the Settlement AtWork site, launching OCASI’s Learn AtWork online learning site for sector workers, and have participated in a number of efforts to enhance sector knowledge mobilization. I led digital/social media strategy work at Maytree, and currently work as a freelance consultant helping agencies harness technology in client service delivery. My current focus is on digital transformation, digital inclusion/equity, demystifying technology in social services/social change, immigration, diversity & inclusion in Toronto. I think technology and social media are a means to an end. You probably care about the end. This is reasonable. :-)
- Access Alliance Multicultural Health & Community Services
- AMSSA (Affiliation of Multicultural Societies and Service Agencies of BC)
- Arab Community Centre of Toronto (ACCT)
- Catholic Crosscultural Services (CCS)
- Cities of Migration
- DiverseCity onBoard
- Kitchener-Waterloo Multicultural Centre
- New Canadian Media
- Nick Noorani
- North York Community House (NYCH)
- Ontario Council of Agencies Serving Immigrants (OCASI)
- Ottawa Community Immigrant Services Organization (OCISO)
- Ottawa Local Immigration Partnership (OLIP)
- Peel Newcomer Strategy Group
- Prepare for Canada
- Purpose Capital
- Reception House Waterloo Region
- Refugee 613
- Seneca College Social Service Worker – Immigrant and Refugee Program
- St Jamestown Community Centre
- Toronto Catholic District School Bo
- Town of Ajax
- Windmill Microlending
- World Education Services (WES)
- YMCA National Capital Region
- YMCA of Greater Toronto
- York University
Thoughts from people I've worked with.
Thoughts and articles
TiHS Episode 41: David Phipps – on Knowledge Mobilization
Welcome to episode 41 of the Technology in Human Services podcast. In this episode, I speak about Knowledge Mobilization with David Phipps, Assistant Vice President of Research Strategy & Impact at York University and director of Research Impact Canada (RIC).
The need to better understand the sector’s shift to hybrid services
Today I’m going back to an earlier post to look at and expand on two of the 11 things I want and need to know more about in my work.
Three things that happened this week
In this week’s Weeknote, I went with this template: 3 things that happened this week. Describe what happened and why it was important.
You can make your online sessions better, here’s how
It takes time and resources to create a seamless, engaging, and effective online workshop. But it can be done. Last week I took a deep dive and learned one approach. It worked for me. It can work for you. But it also means taking time and resources to learn to become better at this.
11 things I want and need to know more about in my work
In this post I outline things I think I want and need to know more about in order to do my work well and support the sector in my knowledge mobilization aspirations.
3 things I learnt at work last year
In today’s weeknote, I’m being a bit more reflective. Thinking out loud about my work and place in the sector. A bit of stream of consciousness I wrote early this morning. Slightly edited. Definitely not polished. I hope that’s OK.
TiHS Episode 40: Agnes Thomas – focus on the humanity behind digital transformation
Welcome to episode 40 of the Technology in Human Services podcast. In this episode, I speak with Agnes Thomas, Executive Director of Catholic Crosscultural Services. Agnes has led Catholic Crosscultural through a digital transformation that started before, but certainly accelerated during the pandemic.
The power of networks always surprises and amazes me
I know I have a strong network. Made up of amazing people who give, share, connect, and want to collaborate as much as possible. And it’s grown remarkably stronger during COVID, especially on LinkedIn, my main online network for sharing and connecting.
Starting the year with uncertainty
I like to write. To share. To find interesting things and get them to you. And I’m always looking for ways to improve what I do and how I do it. This week I started something new. Weeknotes. For the next 13 weeks I’ll be writing and reflecting. And sharing. It will look a bit different from the other stuff I write and share.
Find most of my writing over on KM4S.ca
This site is active and will always be active as my main consulting site. However, I’m doing most of my writing and blogging over at my Knowledge Mobilization for Settlement site.