Communications Consulting for Human Service Organizations
Tech in Human Services
I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services. Check out my podcast, share some research, learn about the Nonprofit Service Canvas!
From strategy to implementation, I can help your organization move forward to make better use of online technology in your service delivery.
Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.
Writing | Editing | Research
Need some web content? Looking for someone to interview and profile an influencer in your network?
My name is Marco and I work as a Communications Strategist for human service organizations, with a focus on digital strategy and online services. I'm mainly focused on agencies providing services to immigrants/refugees. But, I've worked in a variety of non-profit sectors, including employment services, information and referral and various community-based technology projects. I can help you harness the communications & network potential of web and social media in your work. I can help you develop and implement the strategy you need to move your services online effectively, securely, centred on your clients. You're probably not interested in geeking out on tech. Technology and social media are a means to an end. You probably care about the end. This is reasonable. Let's talk. It'll be fun. And useful. I promise. :-)
Thoughts and articles
No. Technology can’t replace you. Yes, technology can help you create more impact on your clients, make you more effective and efficient.
On March 14th, the Centre of Excellence for Research on Immigration and Settlement (CERIS) hosted a public event with a panel to take stock of our progress in the immigrant and refugee-serving sector.
Welcome to the fifth edition of WTF (What’s the Future) of Settlement Work! (Thanks for subscribing! As always, I’d love your feedback. All you need to do is hit reply and let me know what you liked, didn’t like, what you’d like to see that’s not here, etc. I hope you find this week’s edition Read more about WTF (What’s the Future) of Settlement Work 5: technology & innovation for the public interest[…]
WTF (What’s the Future) of Settlement Work 4 – more about how digital capacity is all about being human
Welcome to the fourth edition of WTF (What’s the Future) of Settlement Work, where digital capacity continues to be all about being human.
Welcome to the third edition of WTF (What’s the Future) of Settlement Work, where digital capacity is all about being human.
Every day there is something new that comes on my radar. Just as I think I’m going to share a course or workshop or recorded webinar I’ve come across in the past, a really great resource drops into my lap. Timely, important information. Here’s what I discovered today!
As part of some work I’ve been doing, I’m collecting links to interesting digital programs and projects in the immigrant and refugee-serving sector. I definitely don’t have them all, but I’m up to 67 projects so far. Please add yours, or something you know about if you don’t see it!
Welcome to the second edition of WTF (What’s the Future) of Settlement Work, where we explore all the connections!
It’s useful to understand how your clients look for, find, assess and act on information. In this video, Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.
There will increasingly be a push for immigrant and refugee-serving agencies to provide frictionless service to newcomers. It’s going to come. We should be aware of and planning for it.