Communications & Digital Strategy Consulting for Immigrant and Refugee-serving Organizations

Hi. My name is Marco. What can I do for you?
Go to Tech in Settlement Services

Tech in Settlement Services

I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services. Check out my podcast, share some research, learn about the Nonprofit Service Canvas!

Go to Knowledge Mobilization for Settlement

Knowledge Mobilization for Settlement

Articles, webinar recordings, thoughts, research summaries, and good ideas in settlement and inclusion. Making information more accessible for you to use in your work.

Go to Training


Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.

Go to Writing | Editing | Research

Writing | Editing | Research

Need some web content? Looking for someone to interview and profile an influencer in your network? I can help with that.

Who I am
Let's figure out what technology and social media can do for your organization.

My name is Marco. I'm a Communications & Digital Strategist for Immigrant and Refugee-serving organizations in Canada. I focus on digital strategy and online service development. I've worked in a variety of nonprofit sectors, including employment services, Information and Referral, and on various community-based technology projects.Over the past almost 30 years I have worked in some form of newcomer-serving sector communications and digital services, from front-line client service to the first Settlement.Org Content Coordinator. I created and managed the Settlement AtWork site, launching OCASI’s Learn AtWork online learning site for sector workers, and have participated in a number of efforts to enhance sector knowledge mobilization. I led digital/social media strategy work at Maytree, and currently work as a freelance consultant helping agencies harness technology in client service delivery. My current focus is on digital transformation, digital inclusion/equity, demystifying technology in social services/social change, immigration, diversity & inclusion in Toronto. I think technology and social media are a means to an end. You probably care about the end. This is reasonable. :-)

  • Access Alliance Multicultural Health & Community Services
  • AMSSA (Affiliation of Multicultural Societies and Service Agencies of BC)
  • Arab Community Centre of Toronto (ACCT)
  • Catholic Crosscultural Services (CCS)
  • Cities of Migration
  • DiverseCity onBoard
  • Findhelp
  • Kitchener-Waterloo Multicultural Centre
  • New Canadian Media
  • Nick Noorani
  • North York Community House (NYCH)
  • Ontario Council of Agencies Serving Immigrants (OCASI)
  • Ottawa Community Immigrant Services Organization (OCISO)
  • Ottawa Local Immigration Partnership (OLIP)
  • Passerelle-I.D.É.
  • PeaceGeeks
  • Peel Newcomer Strategy Group
  • Prepare for Canada
  • Purpose Capital
  • Reception House Waterloo Region
  • Refugee 613
  • Seneca College Social Service Worker – Immigrant and Refugee Program
  • St Jamestown Community Centre
  • Toronto Catholic District School Bo
  • Town of Ajax
  • Windmill Microlending
  • World Education Services (WES)
  • WorldSkills
  • YMCA
  • YMCA National Capital Region
  • YMCA of Greater Toronto
  • York University
Thoughts from people I've worked with.

Thoughts and articles

Some things I'm thinking about or working on.