Communications & Digital Strategy Consulting for Immigrant and Refugee-serving Organizations
Tech in Settlement Services
I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services. Check out my podcast, share some research, learn about the Nonprofit Service Canvas!
Knowledge Mobilization for Settlement
Articles, webinar recordings, thoughts, research summaries, and good ideas in settlement and inclusion. Making information more accessible for you to use in your work.
Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.
Writing | Editing | Research
Need some web content? Looking for someone to interview and profile an influencer in your network? I can help with that.
My name is Marco. I'm a Communications & Digital Strategist for Immigrant and Refugee-serving organizations in Canada. I focus on digital strategy and online service development. I've worked in a variety of nonprofit sectors, including employment services, Information and Referral, and on various community-based technology projects.Over the past almost 30 years I have worked in some form of newcomer-serving sector communications and digital services, from front-line client service to the first Settlement.Org Content Coordinator. I created and managed the Settlement AtWork site, launching OCASI’s Learn AtWork online learning site for sector workers, and have participated in a number of efforts to enhance sector knowledge mobilization. I led digital/social media strategy work at Maytree, and currently work as a freelance consultant helping agencies harness technology in client service delivery. My current focus is on digital transformation, digital inclusion/equity, demystifying technology in social services/social change, immigration, diversity & inclusion in Toronto. I think technology and social media are a means to an end. You probably care about the end. This is reasonable. :-)
Thoughts and articles
In this post I outline things I think I want and need to know more about in order to do my work well and support the sector in my knowledge mobilization aspirations.
In today’s weeknote, I’m being a bit more reflective. Thinking out loud about my work and place in the sector. A bit of stream of consciousness I wrote early this morning. Slightly edited. Definitely not polished. I hope that’s OK.
Welcome to episode 40 of the Technology in Human Services podcast. In this episode, I speak with Agnes Thomas, Executive Director of Catholic Crosscultural Services. Agnes has led Catholic Crosscultural through a digital transformation that started before, but certainly accelerated during the pandemic.
I know I have a strong network. Made up of amazing people who give, share, connect, and want to collaborate as much as possible. And it’s grown remarkably stronger during COVID, especially on LinkedIn, my main online network for sharing and connecting.
I like to write. To share. To find interesting things and get them to you. And I’m always looking for ways to improve what I do and how I do it. This week I started something new. Weeknotes. For the next 13 weeks I’ll be writing and reflecting. And sharing. It will look a bit different from the other stuff I write and share.
This site is active and will always be active as my main consulting site. However, I’m doing most of my writing and blogging over at my Knowledge Mobilization for Settlement site.
Welcome to episode 39 of the Technology in Human Services podcast. In this episode I speak with Ross McCulloch, Director of the Third Sector Lab in the UK, about Open Working.
Welcome to Episode 38 of the Technology in Human Services podcast. In this episode I speak with Bo Ning about his role as a Digital Navigator at Immigrant Services Association of Nova Scotia, or ISANS.
Welcome to episode 37 of the Technology in Human Services podcast. In this episode I speak with Charles Buchanan. We discussed what technology poverty is and then took a deep dive into cybersecurity and the pressing need for nonprofits to get Enterprise Risk Management right.
Welcome to episode 36 of the Technology in Human Services podcast. In this episode I speak with Alexander Lapa. You’ve heard about CRMs (Customer or Constituent Management Systems). You may have one at your organization. But few of us use them to their full potential. If you’re interested but unsure about the place a CRM can fit into your work, I think you’ll find this a useful and practical conversation.