Communications & Digital Strategy Consulting for Immigrant and Refugee-serving Organizations

Hi. My name is Marco. What can I do for you?
Go to Tech in Settlement Services

Tech in Settlement Services

I’m curious about your ideas, questions, frustrations, aspirations about using technology in social services. Check out my podcast, share some research, learn about the Nonprofit Service Canvas!

Consulting

From strategy to implementation, I can help your organization move forward to make better use of online technology in your service delivery.

Go to Training

Training

Social media 101 to pro. Introducing technology as a service channel. Let’s talk about how I can orient and train your management and staff.

Go to Writing | Editing | Research

Writing | Editing | Research

Need some web content? Looking for someone to interview and profile an influencer in your network?

Who I am
Let's figure out what technology and social media can do for your organization.

My name is Marco. I'm a Communications & Digital Strategist for Immigrant and Refugee-serving organizations in Canada. I focus on digital strategy and online service development. I've worked in a variety of nonprofit sectors, including employment services, Information and Referral, and on various community-based technology projects.Over the past almost 30 years I have worked in some form of newcomer-serving sector communications and digital services, from front-line client service to the first Settlement.Org Content Coordinator. I created and managed the Settlement AtWork site, launching OCASI’s Learn AtWork online learning site for sector workers, and have participated in a number of efforts to enhance sector knowledge mobilization. I led digital/social media strategy work at Maytree, and currently work as a freelance consultant helping agencies harness technology in client service delivery. My current focus is on digital transformation, digital inclusion/equity, demystifying technology in social services/social change, immigration, diversity & inclusion in Toronto. I think technology and social media are a means to an end. You probably care about the end. This is reasonable. :-)

Thoughts from people I've worked with.

Thoughts and articles

Some things I'm thinking about or working on.