Reflecting on my work and the work to come

The common thread in my work has become obvious. Working with immigrant and refugee-serving sector organizations. While some of my ideas and writing, and approaches, have tried to be broadly focused (like the Nonprofit Services Canvas), the reality is that I am working and implementing with immigrant and refugee-serving organizations. And that’s where this year is looking to focus as well.

What knowledge, skills and attitudes do settlement workers need in the digital era?

At a workshop last year, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn’t much overlap between groups. This suggests the richness of human service work, as well as its complexity.

NGOs continue to be the most trusted institution in the world. And, yet…

The 2015 Edelman Trust Barometer came out a couple of days ago. In a global environment of declining trust of the key institutions they focus on (government, business, media and NGOs), NGOs continue to shine. In fact, NGOs have been the most trusted global institution in the Edelman study every year since at least 2008. Read more about NGOs continue to be the most trusted institution in the world. And, yet…[…]