Category Technology in Human Services Podcast

I’m going to bring you ideas, initiatives and individuals doing interesting and unique things with technology in their human service work.

There are thousands of human and community service non profits that want and need to use technology, especially social media, in their service work. That’s what I’m interested in and am going to explore in this podcast.

TiHS Episode 26: Omar Yaqub – building a better intake system

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Welcome to episode 26 of the Technology in Human Services podcast. In this episode, I'm chatting with Omar Yaqub of the Islamic Family & Social Services Association in Edmonton. Omar and his team are re-envisioning a modern intake system for the social services sector that leverages technology, including machine learning and predictive analysis. You know, the promise of tech - prompting you with questions or suggestions as you use technology. On the surface it looks like a tech project, but it is much more than that.

TiHS Episode 24: How do I know my transition to virtual service delivery is effective?

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Welcome to Episode 24 of the technology and Human Services podcast. This episode is recording of a panel I moderated recently focused on measuring virtual service delivery for the newcomer Strategy Group. Manjeet Dhiman from ACCES Employment was on the panel along with Jason Shim from Pathways to Education Canada, and Lawrence Murphy from Worldwide Therapy Online.

TiHS Episode 22: Abby David – collaboration during a pandemic

TiHS Episode 22 - Abby David

Earlier this Summer I learned that the New Brunswick Multicultural Council (NBMC) had been doing some innovative coordinating work with member agencies after everyone pivoted to remote work. I was curious about their work with member agencies to develop policies and tools and share best practices. In this conversation Abby David shares how NBMC worked together as a provincial sector and what the fruits of that work have been.

TiHS Episode 21: Laura Mannix – innovation is in our sector’s DNA

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Laura Mannix is the Director of Community Development at DIVERSEcity Community Resources Society. I spoke with Laura to talk about her work bringing social innovation culture into her organization, as well as how DIVERSECity has been able to pivot remotely. We talk about what all of that has meant for the kind of community work that they do and how it relates to newcomer and community engagement as well.

TiHS Episode 20: Hope Nestor – data-driven community services and inclusion

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Welcome to episode 20 of the Technology in Human Services Podcast. Be data driven. Make your decisions based on data. We've all heard the platitudes. And data is something that the immigrant and refugee-serving sector has huge amounts of, and does very little with. In 2017, the Toronto East Quadrant Local Immigration Partnership started looking into changing that.

TiHS Episode 17: Chris Friesen – the future of settlement work is now

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In this interview, I surface conversations I've been having with Chris Friesen of ISSofBC. We talk at what settlement work looks like now, during a pandemic. What are the opportunities the sector needs to seize? What does the funder need to understand? What do we need to understand about the digital divide and digital literacy of the newcomers and communities we serve? And more.