Five good ideas for remote client service work
Many thanks to Maytree for asking me to participate in their “Five Good Ideas: Home Office Series.” I presented five good ideas for remote client service work.
The now & future of settlement work – a couple of new reports
Two reports came out within the past week which I have had the pleasure of being part of. They're both about the now and future of the immigrant and refugee-serving sector. I hope you find some time to read them.
Short- and long-term supports for agencies during and after COVID-19
“You’re not ‘working from home’; you’re trying to get some work done while confined to your home during a crisis.”
TiHS Episode 16: Nadia Caidi – understanding the information seeking practices of newcomers
It’s useful to understand how your clients look for, find, assess and act on information. In this interview, U of T Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.
Survey: immigrant and refugee-serving sector experience with your shift to remote/digital work. How are you?
So often we don't focus on the helpers. I think it's important to do that now and always. Immigrant and refugee-serving organizations have suddenly started working and serving clients remotely. So we quickly created a sector survey to check in with workers and leadership during this time of everyone suddenly moving to remote/digital work.
TiHS Episode 15: Roxana Salehi – tips for working virtually
You’ve likely been inundated with articles, tips, courses, webinars and more about working virtually. I’ve shared a lot of those materials.
Within my network, when I saw Roxana share that she’s been getting lots of requests for tips about how to work virtually, I thought we should chat.
Remote work – doing it, managing it, trusting it
The immigrant and refugee-serving sector is starting to close offices. That means remote work. You are likely to start moving your teams to remote work very soon, if not already. You can learn from others.
TiHS Episode 14: Jennifer Chan – moving a design lab online when a pandemic closes your organization’s door
In this interview, Jennifer Chan of North York Community House talks about how she quickly decided to move an upcoming design lab online with her team of facilitators and twenty youth researchers.
Is your organization ready for a pandemic?
This is about being prepared for the conditions a pandemic or other emergency community-wide lock-down that could happen. It's about asking yourself if you and your organization are ready. Where might digital transformation fit?
Digital transformation in settlement services
This webinar focused on enabling service transformation through digital transformation.