How can you serve your clients while you’re sleeping?
No. Technology can't replace you. Yes, technology can help you create more impact on your clients, make you more effective and efficient.
Tag nptech
WTF (What’s the Future) of Settlement Work 5: technology & innovation for the public interest
Welcome to the fifth edition of WTF (What’s the Future) of Settlement Work! (Thanks for subscribing! As always, I’d love your feedback. All you need to do is hit reply and let me know what you liked, didn’t like, what…
WTF (What’s the Future) of Settlement Work 4 – more about how digital capacity is all about being human
Welcome to the fourth edition of WTF (What's the Future) of Settlement Work, where digital capacity continues to be all about being human.
WTF (What’s the Future) of Settlement Work – everything is connected!
Welcome to the second edition of WTF (What's the Future) of Settlement Work, where we explore all the connections!
Understanding the information seeking practices of newcomers
It's useful to understand how your clients look for, find, assess and act on information. In this video, Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.
The frictionless user experience is not yet so frictionless
There will increasingly be a push for immigrant and refugee-serving agencies to provide frictionless service to newcomers. It's going to come. We should be aware of and planning for it.
Building a Newcomer-Centric Technology-Enabled Settlement Sector in Canada
I recently attended the 21st National Metropolis Conference in Halifax. I don't get to these gatherings very often and they're always a reminder of how much is happening in a very complex sector and how awesome and committed sector folks are. I presented a summary of some research work I've been doing for a client, and thought I'd share my presentation notes here.