I asked Madison what it’s like to shift from a predominantly in-person service culture to an online-only service. She provides a refreshingly candid overview of some of the challenges they faced.
In this episode, I wanted to explore the human service worker side of things. If we’re going to talk about technology in human services, we can’t leave the service agencies and workers out. To be aspirational is great. But, what does it take to make it work, practically, day to day?
This recent webinar provided a useful overview of activity happening in Western Canada, how it’s being coordinated and managed, and where there is some evaluation being done.