I recently attended the 21st National Metropolis Conference in Halifax. I don’t get to these gatherings very often and they’re always a reminder of how much is happening in a very complex sector and how awesome and committed sector folks are. I presented a summary of some research work I’ve been doing for a client, and thought I’d share my presentation notes here.
The common thread in my work has become obvious. Working with immigrant and refugee-serving sector organizations. While some of my ideas and writing, and approaches, have tried to be broadly focused (like the Nonprofit Services Canvas), the reality is that I am working and implementing with immigrant and refugee-serving organizations. And that’s where this year is looking to focus as well.
At a workshop last year, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn’t much overlap between groups. This suggests the richness of human service work, as well as its complexity.
This is a new tool to help you create a quick proposal for a new service idea. The Nonprofit Service Canvas is a quick and easy, but comprehensive, way to capture your project idea. It’s useful for both front line workers and organization managers/leaders.
Today is Information and Referral (I&R) Day. If you work in immigrant and refugee settlement, information and referral is a key part of how you serve your clients. We should all be well trained I&R service providers. But, not everyone gets the same information. So, here’s some referral.
We all need to be digitally literate. Nonprofit manager or Director need a different kind of literacy than the staff actively using social media for your organization. A new course can help.
This presentation is from 2008. However, I still use these core principles in my own work, and in my consulting work with social service non-profits and charities.
In Tell Everyone: How the Stories We Share Shape What We Know and Why It Matters, author Alfred Hermida explores how social media has the potential to be revolutionary in all aspects of our lives, “if we take the trouble to discover why people share and with whom.”
In June 2000, I was part of a discussion looking at what our community might look like in 20 years. I think what I said still fits for today and how we should approach technology in our work in social and human services.
The 2015 Edelman Trust Barometer came out a couple of days ago. In a global environment of declining trust of the key institutions they focus on (government, business, media and NGOs), NGOs continue to shine. In fact, NGOs have been the most trusted global institution in the Edelman study every year since at least 2008. Read more about NGOs continue to be the most trusted institution in the world. And, yet…[…]