In Canada and the United States, most human service workers work in unregulated professions, such as immigrant settlement work and employment support professionals. You can turn to the Social Work field for useful standards, guidelines and protocols.
We already know that technology and social media, including pre-arrival services, are useful in client service. Getting into post-arrival, diaspora, uses of technology is also important to look at. But, what do we really know and understand about immigrant information seeking habits and technology use in human services?
In this episode, I talk with Heidi Fuentes, Online Services Program Manager at COSTI Immigrant Services. I learned a lot from Heidi about what it takes to move existing services online to meet the needs of clients who many never set foot in your offices. COSTI’s success is a great example for all human service organizations about what is possible, and desirable, when looking at online service. She shares many lessons and insights about what it took to make COSTI’s services successful.
In this episode, I’m talking with Joséphine Goube, Chief Executing Officer of Techfugees. In our conversation, I explore what Techfugees does and what they’re learned acting at the intersection of technology developers and human service providers. Joséphine shares a number of important insights for any civic techies or human service workers looking to collaborate to provide technology-based services or information solutions for refugees, and other vulnerable populations.
In this episode, I’m so excited to bring you Lawrence Murphy, a pioneer in cyber counselling in Canada. Together, we explorethe foundations of cyber counselling, what an organization really needs to think about before moving into this space, why it’s just as effective for clients (but, not all clients), and some future trends in online counselling/services.
Welcome to Episode 6 of the Technology in Human Services podcast! In this episode, I’m speaking with Fei Tang, who helped create and run CultureLink’s very successful Massive Open Online Course/Community (MOOC).
I was recently asked by someone about the mechanics of how I do my podcast and thought it would be worthwhile to share with you. Hopefully, if you’re thinking of starting a podcast, you’ll find it useful. I’m trying to do it on the cheap, to show nonprofits that you don’t really need to invest much to make it work.
Today is Information and Referral (I&R) Day. If you work in immigrant and refugee settlement, information and referral is a key part of how you serve your clients. We should all be well trained I&R service providers. But, not everyone gets the same information. So, here’s some referral.
This episode is part 2 of a look at how the City of San Gabriel transformed its community outreach and engagement with local Chinese-language residents. In this episode, I speak to Walter Yu about how his simple idea became the foundation for the City of San Gabriel, and others, including local police departments, to change how they connected with Chinese-language residents.
In this episode, I explore the idea of going to where your audience is and connecting with them there. For most nonprofits, getting on social media tends to mean setting up a Facebook page, Twitter account, maybe LinkedIn and Instagram. Many do it even before figuring out if their audience or clients are there. But, what if the people you’re really trying to connect and engage with aren’t on those platforms? What if they’re not even speaking English (or your native language)?