Marco

Marco

A vision for online settlement services

There are already great examples of innovative agencies offering online and hybrid services across the country. We have the starting knowledge and models to work from to create a cross-canada, sector wide training program to get agencies up and running on technology-mediated human services.

How to help someone use social media

(This article is adapted (well, really a couple of words were searched and replaced somewhat cheekily, but I think with good, timely, relevant effect!) from this page, which was adapted from The Network Observer. Copyright 1996 by Phil Agre.) Social…

Online research – an approach to learn from

This video provides a great overview of one person’s approach to online/digital research. I’ve always found “a day in the life of” posts, presentations and videos incredibly useful and insightful. Having someone explain their own workflow, use of tools, choices,…

On trust and NGOs

Two years ago I wrote a post about the Edelman Trust Barometer and how NGOs were the most trusted institution globally. Recently their 2014 Barometer came out and NGOs remain the most trusted institution. This seems to have been the…