Many thanks to Maytree for asking me to participate in their “Five Good Ideas: Home Office Series.” I presented five good ideas for remote client service work.
So often we don’t focus on the helpers. I think it’s important to do that now and always. Immigrant and refugee-serving organizations have suddenly started working and serving clients remotely. So we quickly created a sector survey to check in with workers and leadership during this time of everyone suddenly moving to remote/digital work.
The immigrant and refugee-serving sector is starting to close offices. That means remote work. You are likely to start moving your teams to remote work very soon, if not already. You can learn from others.
In this interview, Jennifer Chan of North York Community House talks about how she quickly decided to move an upcoming design lab online with her team of facilitators and twenty youth researchers.
Much of the current writing on AI is about how AI will replace some human functions, but just as much on how important humans will remain (and perhaps more so) in the future. Current writing also emphasizes the importance of the choices we make now about AI, innovation and technology. It’s not all quite as out of our control as the tech bros might want you to believe.
If you’ve been in the sector, you’ve heard stats thrown around about how only about 40% of newcomers actually access settlement services. I’ve compiled a summary of some research where those numbers come up. You can download a bunch of reports with more detailed information. This isn’t meant to be the definitive list, just useful reports I’ve found on the topic.
These appeared in my YouTube subscriptions, I hadn’t heard about them previously. They appear to be part of OCASI’s project: Initiative to End Gender-Based Violence in Immigrant and Refugee Communities. The recordings look interesting, and worth a dive in. You can treat them like a mini course. Maybe watch them together for a lunch and Read more about Ending gender-based violence – a series of webinar recordings[…]
The time to make videos is now. You can and should be making videos providing quick and useful information and tips for your clients. It’s never been easier to do it and post them online.
No. Technology can’t replace you. Yes, technology can help you create more impact on your clients, make you more effective and efficient.
Welcome to the fourth edition of WTF (What’s the Future) of Settlement Work, where digital capacity continues to be all about being human.