Tag digital transformation

TiHS Episode 27: Somerset West Community Health Centre – digital equity & virtual care

Technology in Human Services - digital equity and virtual care

Welcome to episode 27 of the Technology in Human Services podcast. In this episode, I’m chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.

TiHS Episode 21: Laura Mannix – innovation is in our sector’s DNA

TiHS-Episode-21-Laura-Mannix

Laura Mannix is the Director of Community Development at DIVERSEcity Community Resources Society. I spoke with Laura to talk about her work bringing social innovation culture into her organization, as well as how DIVERSECity has been able to pivot remotely. We talk about what all of that has meant for the kind of community work that they do and how it relates to newcomer and community engagement as well.

TiHS Episode 20: Hope Nestor – data-driven community services and inclusion

TiHS-Episode-20-Hope-Nestor

Welcome to episode 20 of the Technology in Human Services Podcast. Be data driven. Make your decisions based on data. We've all heard the platitudes. And data is something that the immigrant and refugee-serving sector has huge amounts of, and does very little with. In 2017, the Toronto East Quadrant Local Immigration Partnership started looking into changing that.

The more we share…

the more we share

It's never been more important to share how we're doing. Share successes, new models of service delivery, but also the struggle. I've been enjoying seeing how immigrant and refugee-serving agencies have been successfully pivoting to online services. I've been enjoying even more how some are sharing their experiences. There is so much to learn from each other.

TiHS Episode 17: Chris Friesen – the future of settlement work is now

episode 17 chris friesen

In this interview, I surface conversations I've been having with Chris Friesen of ISSofBC. We talk at what settlement work looks like now, during a pandemic. What are the opportunities the sector needs to seize? What does the funder need to understand? What do we need to understand about the digital divide and digital literacy of the newcomers and communities we serve? And more.