Welcome to season 2 of the Technology in Human Services podcast! This is a recording of a presentation I recently made at a technology/professional development day with CSAE Trillium.
In this video I’m looking at the future of immigrant/refugee settlement work, but really human service more broadly. I hope you find it interesting. I would love to hear what you think! Comment below, or connect on social.
When it comes to I&R, one of the sites you should be using frequently, and as a power user, is your local 211 site. But, 211 sites are not always the most user friendly. You might find search results a bit confusing, or are unsure how to start, etc. We created a screen cast walking course participants through the 211Ontario site.
At a workshop last year, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn’t much overlap between groups. This suggests the richness of human service work, as well as its complexity.
I recently presented at a workshop focused on innovative outreach approaches and thought I’d share my presentation here. My piece of the morning looked at how technology can help with that outreach.
Strategy, strategy, strategy. That’s what you’ll hear when you read any good social media or technology in human service article. It’s an essential piece of getting started, doing it well, learning from your forays into technology use, and refining your approach.
In Canada and the United States, most human service workers work in unregulated professions, such as immigrant settlement work and employment support professionals. You can turn to the Social Work field for useful standards, guidelines and protocols.
I was recently asked by someone about the mechanics of how I do my podcast and thought it would be worthwhile to share with you. Hopefully, if you’re thinking of starting a podcast, you’ll find it useful. I’m trying to do it on the cheap, to show nonprofits that you don’t really need to invest much to make it work.
In this episode, I wanted to explore the human service worker side of things. If we’re going to talk about technology in human services, we can’t leave the service agencies and workers out. To be aspirational is great. But, what does it take to make it work, practically, day to day?
On this episode, I’m talking with Jason Shim. Jason’s a connector, an innovator with an insatiable curiosity. He shares his experience, learning and knowledge freely, humbly, and with insight and analysis.I’m so excited to bring his insights, energy and experience to all of you.