TiHS Episode 31: Aletheia Délivré – service and human centred design
Welcome to episode 31 of the Technology in Human Services podcast. In this episode I chat with Aletheia Délivré about service and human centred design.
Tag: digital literacy
TiHS Episode 30: Kassia Clifford – on personal and organizational cybersecurity
Welcome to episode 30 of the Technology in Human Services podcast. In this episode I chat with Cybersecurity professional Kassia Clifford.
TiHS Episode 28: Whitney Loewen – Newcomer Introduction to Classes Online (NICO)
Welcome to episode 28 of the Technology in Human Services podcast. In this episode, I’m chatting with Whitney Loewen the manager of E learning and special projects at The Immigrant Education Society in Calgary. I reached out to Whitney after discovering their Newcomer Introduction to Classes Online project, or NICO.
TiHS Episode 27: Somerset West Community Health Centre – digital equity & virtual care
Welcome to episode 27 of the Technology in Human Services podcast. In this episode, I’m chatting with a few folks from the Somerset West Community Health Centre in Ottawa about their experiences with digital equity and virtual care. On the line with me are Sue Merrill, Manager of Quality Improvement, Planning and Evaluation, Lisa Vadeboncoeur, Digital Equity and Virtual Progamming Project Assistant, Magda Osman, Community Health Promoter.
What’s the best way to create a national immigrant & refugee-serving sector digital literacy education approach?
So, the short answer is I don’t know. But what I do know is that we can learn from others. So, here are some examples of digital professional development and education in other sectors that we might as well study, learn & borrow from, and build on.
Recording: Settlement and Integration Sector Virtual Learning Exchange
This is a recording and notes from presentations at an immigrant and refugee-serving sector-only virtual event on June 16, 2020. I was honored to moderate the panel. The panelists focused on technological adaptations made to settlement service delivery due to COVID-19, share promising practices and challenges, as well as other outcomes from the sector discussion.
Digital inclusion and the digital divide
Given income inequality and poverty trends among newcomers, especially those from racialized groups, along with trends towards increased digital service provision across sectors, it should be a concern to us that, while newcomer clients can be among the most digitally literate and connected, they can be among the most vulnerable and still remain digitally, socially, and economically isolated.
TiHS Episode 18: Lawrence Murphy – the future of online counselling is now
In this episode, I’m so excited to welcome Lawrence Murphy back to the podcast. Lawrence is a pioneer in cyber counselling in Canada.
The more we share…
It’s never been more important to share how we’re doing. Share successes, new models of service delivery, but also the struggle. I’ve been enjoying seeing how immigrant and refugee-serving agencies have been successfully pivoting to online services. I’ve been enjoying even more how some are sharing their experiences. There is so much to learn from each other.
TiHS Episode 17: Chris Friesen – the future of settlement work is now
In this interview, I surface conversations I’ve been having with Chris Friesen of ISSofBC. We talk at what settlement work looks like now, during a pandemic. What are the opportunities the sector needs to seize? What does the funder need to understand? What do we need to understand about the digital divide and digital literacy of the newcomers and communities we serve? And more.