What knowledge, skills and attitudes do settlement workers need in the digital era?

At a workshop last year, I asked a group of participants to break into groups and identify the top four things settlement workers need to know, top four skills that they must possess, and the top four work-related attitudes and behaviours in the era of digital service delivery. Interestingly, there wasn’t much overlap between groups. This suggests the richness of human service work, as well as its complexity.

Innovative Outreach Strategies – Toronto South Local Immigration Partnership

This workshop focused on how to effectively outreach to vulnerable newcomers. The overall goals of the morning were: Explore ways of finding and effectively outreaching to vulnerable newcomers Learn about various outreach tools, including social media Learn about creative outreach strategies that work Explore the role of community engagement in outreach Create an outreach plan Read more about Innovative Outreach Strategies – Toronto South Local Immigration Partnership[…]

BRIDGES 2018 Collaboration Forum

Using technology to support partnerships and collaboration I had a great time presenting at the 6th annual BRIDGES 2018 Collaboration Forum held on Thursday, February 22, 2018 at Centennial College Event Centre. This Forum is organized by the Toronto East Quadrant Local Immigration Partnership in collaboration with all Toronto Quadrant LIPs and the Toronto Newcomer Office. The focus of my workshop was: Technology Read more about BRIDGES 2018 Collaboration Forum[…]

TiHS Episode 10: Renee Black – providing new tools for human service workers & their clients

In March of this year, PeaceGeeks was one of the winners of the Google Impact Challenge. They took home $750,000 to bring their “Services Advisor” mobile app/system to Canada (previously used in Jordan with UNHCR) focused on connecting newcomers to Canada with services, including service tracking, etc.

Combatting “incomplete and false information spreading like wildfire throughout the community”

We already know that technology and social media, including pre-arrival services, are useful in client service. Getting into post-arrival, diaspora, uses of technology is also important to look at. But, what do we really know and understand about immigrant information seeking habits and technology use in human services?

TiHS Episode 9: Heidi Fuentes – online service doesn’t mean losing the personal touch, it enhances it

In this episode, I talk with Heidi Fuentes, Online Services Program Manager at COSTI Immigrant Services. I learned a lot from Heidi about what it takes to move existing services online to meet the needs of clients who many never set foot in your offices. COSTI’s success is a great example for all human service organizations about what is possible, and desirable, when looking at online service. She shares many lessons and insights about what it took to make COSTI’s services successful.