If you've been in the sector, you've heard stats thrown around about how only about 40% of newcomers actually access settlement services. I've compiled a summary of some research where those numbers come up. You can download a bunch of reports with more detailed information. This isn't meant to be the definitive list, just useful reports I've found on the topic.
As part of some work I've been doing, I'm collecting links to interesting digital programs and projects in the immigrant and refugee-serving sector. I definitely don't have them all, but I'm up to 67 projects so far. Please add yours, or something you know about if you don't see it!
It's useful to understand how your clients look for, find, assess and act on information. In this video, Professor Nadia Caidi provides an overview of newcomer information seeking behaviour and practice.
I asked Madison what it's like to shift from a predominantly in-person service culture to an online-only service. She provides a refreshingly candid overview of some of the challenges they faced.
In this episode, I wanted to explore the human service worker side of things. If we're going to talk about technology in human services, we can't leave the service agencies and workers out. To be aspirational is great. But, what does it take to make it work, practically, day to day?
This recent webinar provided a useful overview of activity happening in Western Canada, how it's being coordinated and managed, and where there is some evaluation being done.
